Return Policy

Returns Policy 

Due to COVID-19 impacts, PulleyPro has enforced a tougher returns policy. We advise all consumers to read a company's policy prior to purchasing their goods, to avoid any misunderstandings.


We do not accept cancellations if the items have be picked, packed and shipped. So please make sure you are aware of your purchase before placing any orders. 


If you would like to return your item please contact us at State your name, order number and the reason for your return and the PulleyPro team will respond accordingly within a 12-hour timeframe. This must be within 7 days of the item being received and must be unused (including undamaged packaging and stickers still in place). 

We do NOT accept change of mind returns, so please review product details precisely. We also do not offer refunds on sizing issues, such as, length of rope/cable (as we are an online retailer, it is the customer's responsibility to check the length of the product, and accessories prior to purchasing online). All specifications of our products are listed on the product pages. 

Please note there is a $19.99 flat fee which covers shipping + handling. This fee will be deducted from the total refund amount. 

How it works.
1. Please send us a photo of the enclosed package. If opened please show that all of the included parts are back in the box.
2. If the condition of the unit is satisfactory, we will send you a prepaid return label.
3. Simply go to the post office and return the package using the provided label. 
4. Once we received the package to our warehouse, you will be issued a refund which is the purchase price - $19.99 shipping + handling fee. 

Sizing Discrepancy.

There may be slight differences in sizing therefore please allow between 1cm -2cm sizing discrepancy. If there is a sizing issue beyond 2cm please contact us for a replacement.    

As we are an online retailer, it is the consumer's responsibility to double-check what they have purchased based on the product information provided. All information, details, materials, size and parts included in the package are shown through images, descriptions and other necessary specifications provided in product description/ written context.

The above, relevant information, is located on our product page prior to purchase, and also across our website/ other media platforms. It is important all information is revised/reviewed as there is detailed specifications about the products available. 

Thank you for understanding. Happy shopping, The PulleyPro Team!