Return Policy

Returns Policy 

 

Cancellations.

We do not accept cancellations if the items have be picked, packed and shipped. This is because we have an automatic system and we cannot stop the order from processing once it has started. So please make sure you are aware of your purchase before placing any orders. 

Returns.

If you would like to return your item please contact us at support@shopulleypro.com. State your name, order number and the reason for your return and the PulleyPro team will respond accordingly within a 12-hour timeframe. This must be within 3 days of the item being received and must be unused (including undamaged packaging and stickers still in place). 

We do NOT accept change of mind returns, so please review product details precisely. We also do not offer refunds on sizing issues, such as, length of rope/cable (as we are an online retailer, it is the customer's responsibility to check the length of the product, and accessories prior to purchasing online). All specifications of our products are listed on the product pages. 

All sales periods such as Black Friday, Cyber Monday, Christmas and other special holidays (ie Halloween, Labour day, 4th of July) are final and we cannot accept returns*. 

If you wish to return the PulleyPro, you must contact our customer service team at support@shoppulleypro.com. No direct messages on instagram are accepted in regards to an order query. Please include your order number and the reason for your return. Returns can only be accepted no longer than 3 days after the package is received. Please send an email within 3 days of receiving your order. Once you have sent an email please allow up to 48 hours for a response. You will be given the returns address and the details of how to return your order. If there is failure to include all returns information on the package we are not responsible for not receiving your package or your package being lost in transit. Therefore, it is important that all information is followed according and written/printed clearly in order to reach our warehouse and process the return.

All order returns must use USPS and provide a tracking number which is emailed back to our support email, in the same thread you have already been communicating in. 

Returns cannot be accepted without a tracking number. Returns cannot be accepted if original packaging is damaged or if the product itself is damaged. 

All return costs must be covered by the customer using USPS, and a tracking number must be provided so that PulleyPro can track the order that is being returned.

An additional $12.99 fee will be deducted from the return amount, due to restocking.

If you have a faulty item please send an email to our support team with an image of the fault and your order number. Once your email is sent, we will provide your with further information in regards to your product being replaced. 

How it works.

1. Please send us a photo of the enclosed package. If opened please show that all of the included parts are back in the box.
2. If the condition of the unit is satisfactory, we will send you a prepaid return label.
3. Simply go to the post office and return the package. 
4. Once we received the package to our warehouse, you will be issued a refund which is the purchase price - $12.99 handling fee. 

Sizing Discrepancy.

There may be slight differences in sizing therefore please allow between 1cm -2cm sizing discrepancy. If there is a sizing issue beyond 2cm please contact us for a replacement.    

As we are an online retailer, it is the consumer's responsibility to double-check what they have purchased based on the product information provided. All information, details, materials, size and parts included in the package are shown through images, descriptions and other necessary specifications provided in product description/ written context.

The above, relevant information, is located on our product page prior to purchase, and also across our website/ other media platforms. It is important all information is revised/reviewed as there is detailed specifications about the products available. 

Other Issues 

*PLEASE NOTE; Christmas cut off date is 16th of December to ensure packages are delivered due to a high amount of orders being processed.

For any other issues or questions regarding your order, please reach out to our customer service team at our support email support@shoppulleypro.com

Thank you for understanding. Happy shopping, The PulleyPro Team!

 

Terms and conditions apply*